Retail Team Lead (September – October 2025)
"Race promoter Singapore GP Pte Ltd is seeking dynamic individuals to fill the position of Retail Team Lead for the Formula 1 Singapore Airlines Singapore Grand Prix 2025.
You are responsible for supervising retail associates and cashiers, ensuring excellent customer service, and driving sales performance. This role also involves handling queue management, training staff, and overseeing cash handling procedures to ensure smooth retail operations.
Job Responsibilities and Duties:
- Lead and supervise Retail Associates and Retail Cashiers to ensure efficient booth operations.
- Ensure frontline staff provide excellent customer service and achieve sales targets.
- Manage queues and maintain smooth customer flow within the booth.
- Train and coach the sales team on product knowledge, upselling techniques, and customer engagement.
- Monitor and assist cashiers with POS operations, troubleshooting, and cash handling.
- Ensure adherence to cash handling and reconciliation procedures.
- Address customer complaints and attempt resolution before escalating issues to the Retail Booth Lead.
- Provide daily team performance updates to the Retail Booth Lead.
- Lead the opening and closing stock-taking of booth inventory.
Key Requirements:
- Prior experience in retail, sales, or customer service is preferred.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Able to handle high-pressure situations while maintaining customer satisfaction.
- Familiarity with POS systems and cash handling procedures.
- Able and willing to work flexible hours, including evenings and weekends.
Applicants should include a brief cover letter, full resume complete with work experiences.
Please apply below by 31 July 2025.
Please note only shortlisted candidates will be contacted.