For the first time, the Formula 1 Singapore Airlines Singapore Grand Prix 2025 will implement the use of mobile tickets which feature enhanced security and convenience. Ticketholders who purchase general tickets (Grandstand, Walkabout and Wheelchair Accessible) via singaporegp.sg and our official hotline must use the Singapore GP app to access the mobile ticket.

From 13 August 2025 onwards, the confirmation email you receive right after purchase includes a guide on how to access and manage your race tickets in the Singapore GP app.

If you purchased your tickets before 13 August 2025, a separate email confirmation (with the same guide) has already been sent to you. Please check your inbox and junk/spam folder for an email from do_not_reply@singaporegp.sg.

For customers who purchased tickets from our authorised ticketing agents or resellers, please contact them directly for your tickets. These tickets will not be delivered through the Singapore GP app, and our team will not be able to assist with their delivery.

You can download the Singapore GP app from:

• Apple App Store (for iOS users). Requires iOS 13 and above.
• Google Play Store (for Android users). Requires Android 9 and above.

Simply search for “Singapore GP” on the Apple App Store or Google Play Store and install it on your smartphone.

1. Open the Singapore GP app.
2. Log in using the email address used at the time of purchase or the one used to receive a ticket transfer.
3. First-time users must register an account with that same email address used to purchase tickets or email address used to receive tickets via a transfer.
4. You’ll receive a verification code via email from do_not_reply@singaporegp.sg. Enter the verification code to complete login.

If you did not receive a verification code, it could be because the email address you entered is not linked to any account.
If you had registered an account with us before 11 August 2025, please note that you will need to re-register a new account in our new system. Make sure you are entering the email address you used when creating your new account.

Your tickets are linked to the email address used during purchase. If you registered with a different email address, your tickets will not appear in your account. Please make sure to create or log in to your account using the same email address you used when buying your tickets.

1. Tap on “My Tickets” from the home screen.
2. All tickets linked to your account will be displayed.
3. To transfer your tickets, tap on “Transfer Tickets” or view your past actions under “Transfer History”.
4. Need help? Download our step-by-step guide here to learn how to access and manage your race tickets.

When you transfer a ticket, you are granting another person the right to use the ticket for event admission. Once the recipient accepts the transfer, they will be able to use the ticket, and the original purchaser (sender) will no longer have access to it. Please note that the recipient does not receive full purchase rights, such as requesting a refund or changing ticket details. Only the original purchaser (sender) can make the changes (if applicable).

Yes, you can transfer your ticket to another person. The recipient will need to accept the transfer before it becomes official. Once accepted, the recipient can manage the mobile ticket using the Singapore GP app.

Yes, you can choose to transfer specific tickets to different recipients. For example, if you have tickets for all three days, you may transfer the Friday ticket to one person, Saturday to another, and keep Sunday for yourself. Each ticket is treated individually and can be transferred separately, as long as the transfer is completed before the ticket is used for entry.

Yes, the recipient must have a registered Singapore GP account to receive and access the transferred tickets. If they do not already have an account, they will be prompted to create one using the email address the transfer was sent to. This ensures they can log in to the Singapore GP app and view their tickets securely.

• If the recipient has not accepted the transfer, you can cancel the transfer and reclaim the ticket.
• If the recipient has accepted the transfer, it would not be possible to retrieve the ticket. As you have transferred the management of the ticket to another, you no longer have access to the ticket.

If you transferred the ticket to the wrong person and they have not yet accepted it, you can cancel the transfer. However, if the recipient has already accepted the ticket, the transfer is final, and you will not be able to cancel it.

Yes, if you decide to cancel your ticket transfer before the recipient has accepted it, you can do so at any time. Once the transfer is accepted, you will no longer have control over the ticket.

If you cancel the transfer before the recipient accepts it, the ticket will return to your possession, and the recipient will no longer have access to it.

If the recipient doesn't accept the ticket transfer, the transfer is considered pending acceptance. The original purchaser will retain ownership of the ticket and can either transfer it to someone else or cancel the pending transfer.

If the recipient rejects the transfer, the ticket will remain with the sender, and the transfer will be cancelled.

Yes, once the recipient has accepted the ticket, they may transfer it to someone else. However, they can only pass on the same access. The ticket remains unchanged and cannot be modified or upgraded.

No, once a ticket is transferred and accepted, the recipient may use the ticket solely for entry to the event. They cannot request upgrades, changes in ticket category, or additional entitlements. The ticket is valid for admission only and cannot be modified in any way after the transfer. 

No, once the recipient accepts the ticket, they do not have the ability to request a refund directly. Refunds are only handled through the original purchaser, who entered into the transaction at the time of purchase. This ensures the refund is processed securely and returned to the same credit card used for the original payment. Since the recipient did not make the transaction, they are not qualified to request or obtain a refund.

Should the event be cancelled, only the original purchaser (the person who bought the ticket) will receive the refund, as they originally paid for the ticket. Recipients of transferred tickets will not receive a refund since they did not make the original purchase.

There’s no deadline to accept the tickets. As the Circuit Park gates opens till about midnight daily, you can opt to accept the tickets at any time before the gate closes. 

No, once the event has passed, the ticket is no longer valid for transfer. Transfers must be completed before the event date.

No, tickets are non-transferable after they have been scanned for entry. Once a ticket has been scanned for entry into the Circuit Park, it is considered used and can no longer be transferred to another person. We strongly encourage all patrons to complete any necessary ticket transfers before arriving at the gate to ensure smooth access for all attendees.

Yes, re-entry is permitted on the same day with your valid mobile ticket, provided you scan out at the exit gates when leaving the Circuit Park.

Scanning out ensures your ticket remains valid for re-entry. If you do not scan out, your ticket will be marked as “used,” and you may be denied re-entry.

Please also note:

• Your ticket will be scanned again upon re-entry.
• Make sure your mobile ticket is accessible in the Singapore GP app.
• If your ticket is stored on one device for multiple people (e.g. a parent holding a child’s ticket), all individuals must re-enter together, unless each person has their own ticket on a separate device.

For the smoothest experience, we recommend that each person holds their own ticket on their mobile device.

Yes, it is possible to use multiple tickets stored on a single device to admit a group. However, we strongly recommend transferring each ticket to the individual attendees for them to hold their own ticket on their own device. This ensures a smoother entry process and allows each person the flexibility to enter, exit, or re-enter the venue independently.

IMPORTANT NOTE
Once the tickets have been scanned for entry whether individually or as a group, they can no longer be transferred. This means that if you enter the venue holding all the group’s tickets on your device, and later decide to split up, the individual tickets cannot be transferred or shared afterward. To avoid inconvenience, please complete all necessary transfers before arriving at the Circuit Park.

Yes, junior tickets can be transferred through the Singapore GP app. However, please note that age-related admission and supervision policies still apply, regardless of who holds the ticket:

• For General Access areas, anyone under 12 years of age must be accompanied and supervised at all times by their parent or guardian.
• For Hospitality Facilities, anyone under 18 years of age must be accompanied and supervised at all times by their parent or guardian.
• Children under 7 years old are strongly discouraged from attending due to safety and operational reasons. If attending, a parent/guardian must complete a Release, Waiver & Discharge of Liability and Indemnity Agreement, available at ticketing counters or via this link.
• All attendees, regardless of age, must have a valid ticket to enter the Circuit Park.

We encourage all patrons to ensure junior tickets are transferred to a responsible adult if the minor will not be accompanied by the original purchaser.

We strongly recommend that each person has access to their own ticket on a separate device where possible, but we understand this may not apply to young children.

If your child does not have a phone, their ticket can be stored and presented on the parent or guardian’s device. Simply switch between tickets in the Singapore GP app when entering the venue.

Yes, if you are accompanying a child under the age of 7, you must present the completed Release, Waiver & Discharge of Liability and Indemnity Agreement along with the junior ticket at both initial entry and re-entry to the Circuit Park.

The form is mandatory for admission and must be readily available for inspection at entry points.

You can obtain the indemnity form at the gates outside the Circuit Park or download it in advance from this link.

*NOTE: We are only able to provide on-site assistance to the original ticket purchaser. For a smoother experience, we recommend ensuring your device is charged and your ticket is accessible before heading to the venue. Alternatively, portable charging devices are available for rental at select ticketing booths located at Gates 1 and 3.

Once your ticket has been opened in the Singapore GP app, it is automatically saved to your device and can be accessed offline. You do not need an internet connection at the gates to access your ticket.

Please ensure that you have opened and saved your ticket prior to arrival. 

No, the Singapore GP app has a screenshot prevention feature in place. Screenshots, videos, or printed copies of mobile tickets will not be accepted at the gates as a security measure.

To ensure your ticket remains secure and valid, please access it directly within the app when entering the venue.

Yes, your Singapore GP app account can be accessed on multiple devices, using the same login credentials. This provides flexibility if you need to view your tickets from a different device.

However, please note the following important reminders:

• While access is allowed on multiple devices, concurrent logins (i.e. using the account on multiple devices at the same time) are not permitted for security reasons.
• Each ticket can only be scanned once per entry. Attempting to scan the same ticket from multiple devices will be rejected.
• Once a ticket has been scanned for entry, it can no longer be transferred, even if visible on another device.
• Ensure your ticket is accessible in the app before arriving at the gates to avoid connection issues.
• To prevent any complications during entry, we strongly recommend that each individual holds their own ticket on their personal device.

These steps help us protect your tickets from duplication, misuse, or fraud, ensuring a smooth and secure entry experience for everyone.

If you encounter any issues with the transfer, please contact our customer support team at +65 6229 7777 or write to the Ticketing team. We’re happy to assist you with any concerns you may have. Be sure to include your ticket details and a description of the issue when reaching out.

Before contacting us, please check the following common issues that may be affecting your experience:

1. Singapore GP app access: To view your tickets, you must download the latest Singapore GP app from the Apple App Store or Google Play Store and install it on your smartphone.
2. Email Address Matching: If this is your first time using the app, you will need to create an account using that same email address to access your tickets.
3. Tickets purchased through authorised ticketing agents or resellers: For customers who purchased tickets from our authorised ticketing agents or resellers, please contact them directly for your tickets. These tickets will not be delivered through the Singapore GP app, and our team will not be able to assist with their delivery.
4. Account Activation: If you didn’t receive the verification code from do_not_reply@singaporegp.sg during your account activation, please ensure that your email address is entered correctly and not blocked. Don’t forget to check your spam or junk folder as well.

If you've confirmed the above and are still facing issues, we’re here to help!