What can I do to obtain a refund?

We will notify all original purchasers of the ticket(s) via email within 3 working days of the cancellation announcement regarding refund procedures. If you do not receive the email, please check your junk mail or Contact Us. Please note that we will only process refunds to the original purchaser.

How will I receive my refund?

All refunds will be credited to the purchaser’s original mode of payment via our ticketing vendor, SISTIC. For payments made by Credit Card, the refunds will automatically be credited to the same card used in the purchase.

Patrons who have purchased the tickets with Cash or NETS can obtain a refund via cheque or PayNow (applicable to Singapore residents only) and Telegraphic Transfer (for non-Singapore residents). A Refund Request Form will be emailed to the original purchaser to facilitate the refund process.

Refunds to ticketholders will be processed within 30 business days after the official announcement is made.

Ticketholders who have purchased via SGP’s Authorised Ticketing Partners should contact them for refunds.

What is included in the refund?

You will be refunded the cost of the ticket, as well as all handling charges. These include handling fees for ticket collection at SingPost outlets and the Circuit Park Collection Centre, as well as local and international courier services.

All refunds are issued in Singapore Dollars (SGD).

If your purchase was made with a credit card issued outside of Singapore, the amount credited will use the currency exchange rate at the time of the refund. Your bank may also impose currency conversion fees.

I want compensation for my air tickets and accommodation.

As per Clause 2.3.4 of our Conditions of Sale and Entry, Singapore GP is unable to provide any other compensation. We encourage you to check with your travel insurance provider regarding this.

How soon will I receive my refund?

We ask for your understanding as we require time to make the arrangements with our partners. 

Refunds to ticketholders will be processed within 30 business days after the official announcement is made.

Why can’t I get my refund at any SISTIC Outlet?

SISTIC’s outlets are not equipped to perform refunds. We are also actively working to minimise contact and practice safe distancing, in light of the COVID-19 pandemic.

Why do the refunds have to be made through the original mode of payment and to the original purchaser?

We can only verify transactions that were made via the original mode of payment. This is also the best way to ensure that the refund is made to the person who originally purchased the tickets.

My credit card used to purchase the tickets has expired. What should I do?

Please contact us via this link.

Who do we contact if we did not receive our credit card refund?

Please contact us via this link.

Who can I contact if I am unhappy with the refund procedure?

Please contact us via this link.

My friend bought the tickets for me. Can I still obtain a refund?

Refunds are given solely to the original buyer. Your friend will have to obtain the refund from us. Singapore GP will contact all original purchasers via email — if your friend did not receive the email, please inform them to check their junk mail or Contact Us.

Why is the amount refunded less than what I paid?

All refunds are issued in Singapore Dollars (SGD). 

If your purchase was made with a credit card issued outside of Singapore, the amount credited will use the currency exchange rate at the time of the refund. Therefore, the amount credited may differ from the original transaction amount. Your bank may also impose currency conversion fees.
 

Can I rollover my tickets to the 2022 race?

We are still in discussions with the Government and Formula 1 with regards to hosting future races in Singapore, and a 2022 race has yet to be confirmed. All tickets for the 2021 race will be refunded.

When are 2022 tickets going on sale?

We are still in discussions with the Government and Formula 1 with regards to hosting future races in Singapore, and a 2022 race has yet to be confirmed. We recommend that you sign up to our newsletter to receive our latest announcements.